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Thread: Rpx issues, this is getting old.

  1. #1
    Junior Member
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    Dec 2016
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    Rpx issues, this is getting old.

    For the third time now my raven rpx has let me down. First it snapped just above the cork, second the insert on a guide fell out and now one of the stems on a guide has cracked. All of this plus sub par customer service has now completely turned me away from raven. Sorry about the rant but it is getting really anoying.

  2. #2
    Sorry to hear that. I've fished a RPX hard for the last three winters with no problems.

  3. #3
    Senior Member wyandot's Avatar
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    Nov 2013
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    Quote Originally Posted by Burt View Post
    For the third time now my raven rpx has let me down. First it snapped just above the cork, second the insert on a guide fell out and now one of the stems on a guide has cracked. All of this plus sub par customer service has now completely turned me away from raven. Sorry about the rant but it is getting really anoying.
    I re-wrapped one this summer that had 3 guides with cracked frames. 2 of the inserts had popped out.

  4. #4
    Senior Member
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    Jan 2016
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    Sucks to hear you've had a bad experience with Raven. My experience as a north of the border customer has been nothing but positive! The few replacement sections I've needed have been easily acquired and even replacement OEM guides are sent out no questions asked. Raven certainly leaves something to be desired with guide spacing and sizing IMO, not to mention aesthetics. However, placing blame for cracked rings and broken guide feet on them is unfair. With few exceptions, popped rings and damaged guide feet are due to misuse. I'm hard on rods myself and guides repairs are a regular occurrence for me, but they are no more common with Raven rods than any others in my experience.

    I Believe Raven uses Pacific Bay components, a very reputable company who supply OEM components to a number of manufacturers. Blaming Raven for component failure is unfair. That doesn't give them any excuse to ignore your warranty issues tho. I hope you can resolve the issues your experiencing.

    Josh

  5. #5
    Junior Member
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    Dec 2016
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    The first time my guide broke was the first day after receiving the new rod on the first hookset and I take very good care of my equipment to ensure it lasts. I know rods break but it shouldn't happen as often as it has.

  6. #6
    Senior Member admthrwn's Avatar
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    Jan 2013
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    294
    Im not purchasing any more raven rods either. I broke it once (my fault), and after realizing between having to pay for the replacement top piece, shipping to and fro to Canada, it wasn't really a warranty to me at all. I could just buy a brand new Clarus for the price of their "Warranty Repair". Not to mention, when I sent the rod in, absolutely NO effort was made in cleaning the rod up. Everywhere else I've sent in product for warranty repair my product was cleaned for me. It's a small complaint, but is a window into a bigger picture.
    For every one fish you release, I keep three.

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